Con más de 20 años de experiencia en el sector de las comunicaciones industriales, Eevin combina una sólida trayectoria, una capacidad de diseño propio innovador y un estricto sistema de control de calidad para desarrollar soluciones de comunicación de alta calidad, personalizadas y orientadas a impulsar el crecimiento sostenible de sus clientes.
Con más de 20 años de experiencia en I+D de productos de comunicación, integramos tecnologías de diseño robusto y LTE para desarrollar soluciones de comunicación profesionales y personalizadas, adaptadas a las necesidades específicas de cada cliente.
Under a user-centric approach, we focus on industrial and structural design with ergonomics in mind, delivering intuitive and intelligent high-quality communication devices.
Our products are recognized by leading international design awards, including Red Dot, iF, Golden Pin, and Red Star, for excellence in design.
Warranty Period
Main unit: 12 months from the date of shipment
Batteries, chargers, antennas, earphones, and other accessories: 6 months from the date of shipment
Warranty Coverage
During the warranty period, if a product fails under normal use due to defects in materials, design, or workmanship,
Eevin will provide free repair or replacement of the defective parts or the entire unit.
Warranty Extension Policy
Any repaired or replaced product will continue to be covered for the remainder of the original warranty period,
or for 90 days from the date of repair or replacement, whichever is longer.
Warranty Limitations (Warranty Exclusions)
The warranty does not apply to any of the following circumstances:
Damage caused by improper installation, abnormal use, unauthorized modification, incorrect operation, misuse, or accidental drops or impacts.
Damage caused by improper packaging, exposure to extreme temperature or humidity conditions, severe vibration, food or liquid spills, or failure to use the product in accordance with the user manual.
Damage caused by power failure, lightning, severe weather conditions, or other force majeure events.
Products that have been disassembled, repaired, upgraded, or modified with unauthorized software or hardware by unauthorized parties.
Products with altered, defaced, damaged, or removed IMEI or serial numbers.
Damage or loss occurring during transportation or logistics handling.
All returned products must be shipped in the original packaging or equivalent protective packaging to ensure transportation safety.
Eevin Technology shall not be responsible for any damage occurring during inbound or outbound transportation of returned products.
If a damaged product is received, the customer will be notified promptly, and assistance will be provided in filing a claim with the carrier.
Within the Warranty Period
Shipping to the service center shall be borne by the customer.
Return shipping after repair shall be borne by Eevin Technology.
Eevin Technology shall not be responsible for any customs duties, taxes, or other additional charges incurred during transportation.
Outside the Warranty Period
Round-trip shipping costs and insurance fees shall be borne by the customer. Freight collect (C.O.D.) shipments will not be accepted.
Eevin Technology reserves the right to choose the most economical shipping method. Any additional costs for expedited or special shipping services shall be borne by the customer.
Remote Technical Support
Before returning the product for repair, customers are encouraged to contact customer service for assistance. Our technical team will provide remote troubleshooting via phone, email, or WhatsApp.
Required Information for Repair Request
Device IMEI / Serial Number
Contact name, phone number, and detailed description of the issue
Contact Information
Service Hotline: +86-755-26890323
Service Email: zengsp@eevinh.com
Eevin Technology shall not, under any circumstances, be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, business interruption, downtime, labor costs, or third-party claims.
This limited warranty constitutes the sole and exclusive warranty provided by Eevin Technology and supersedes all other warranties, whether express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose.
Eevin Technology reserves the right to suspend warranty services if the customer fails to make full and timely payment in accordance with the agreed payment terms.
